[Alpha Biz=(Chicago) Reporter Kim Jisun] Although investors suffered losses due to errors in KB Securities' stock trading programs, KB Securities was found to have refused to compensate for damages on the grounds that there was no record (log).
Although the company has decided to compensate for losses caused by system errors based on access records, controversy is expected to spread as it has been confirmed that no actual activities have been recorded.
According to KB Securities on the 5th, an investor suffered a loss due to a recent error in KB Securities' home trading system (HTS). We tried to make the deal on time for the announcement of a specific indicator, but we missed the deal due to a system error.
The loss was relatively small, but KB Securities' response was a problem. The program user demanded compensation, saying the loss had occurred due to a system error, but KB Securities said it could not compensate, saying, "The record does not exist in the system."
Industry insiders said the incident was difficult to understand. It is normal to record even the part where the system error occurred.
Compensation was made based on earlier records of attempts to access damage caused by a failure to access the securities firm's system. But through this incident, we actually tried to access or sell it Even so, the controversy is likely to grow as it turns out that there may be no record in the system.
Alphabiz Reporter Kim Jisun(stockmk2020@alphabiz.co.kr)
