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View of the Meritz Securities Building in Yeouido, Seoul. (Photo = Meritz Securities) |
[Alpha Biz= Paul Lee] Meritz Securities experienced a disruption in processing U.S. stock orders late at night the previous day, causing inconvenience for some customers.
According to the financial investment industry on the 7th, at around 10:30 PM the previous day, right after the U.S. stock market opened, an issue occurred at Meritz Securities where U.S. stock orders could not be received.
As a result, some customers faced delays in order processing, and they were unable to cancel or modify their orders, leading to inconvenience.
The service was restored at 11:32 PM, about an hour later. Meritz Securities issued an apology through a notice, stating, "We deeply apologize for the inconvenience and will promptly inform you of any compensation measures."
Meritz Securities had been actively attracting investors through an event offering completely free commissions on domestic and U.S. stock trading and dollar exchange fees for customers using 'Super 365' accounts until the end of next year.
However, this trading disruption, along with other recent small and large issues related to U.S. stock trading, is expected to have a negative impact on trust in the company.
In February, Meritz Securities caused confusion among investors by proceeding with U.S. stock trades without properly reflecting the merger ratio of global companies. After realizing the error, they canceled orders that had already been executed.
Alphabiz Reporter Paul Lee(hoondork1977@alphabiz.co.kr)
